Leadership Principles

Customer-Centricity
At Tendergrass, we prioritize service by deeply understanding and meeting customer needs. We put their satisfaction at the center of every decision, earning trust and delivering value that surpasses expectations.

Stewardship and Ownership
Leaders at Tendergrass take ownership of challenges and opportunities, fostering long-term success and building relationships that benefit the company as a whole. We ensure every decision strengthens the foundation of our business.

Innovate and Streamline
We embrace creativity and simplicity to achieve excellence in our solutions. By staying open to new ideas and challenging the status quo, we refine our processes to deliver superior results.

Informed and Decisive
Leaders at Tendergrass value strong judgment and instincts, ensuring excellence in decision-making. We seek diverse perspectives and challenge assumptions to make choices that drive progress.

Learn and Evolve
Curiosity and growth drive excellence at Tendergrass. We are committed to continuous learning, exploring new possibilities, and improving ourselves to adapt to a changing industry.

Build and Elevate Talent
We attract and develop exceptional talent, fostering meaningful relationships within our teams. By mentoring and coaching, we empower individuals to thrive and contribute to Tendergrass’ success.

Think Boldly
We think big to achieve ambitious goals that enhance our service to customers. By anticipating opportunities and challenges, we stay ahead of the curve and inspire success.

Act Swiftly
We value speed in decision-making and action, recognizing that agility is essential for exceptional service. Calculated risk-taking ensures we drive progress without unnecessary delays.

Resourceful Efficiency
Tendergrass thrives on resourcefulness, accomplishing more with less. Through creative solutions, we maintain excellence while maximizing efficiency and delivering value.

Cultivate Trust
Leaders at Tendergrass build trust by fostering respectful relationships and leading with integrity. Transparent communication and accountability ensure we uphold the company’s values.

Engage Deeply
We dive into the details to ensure exceptional service in every aspect of our work. Staying connected at all levels allows us to identify opportunities and solve problems effectively.

Courage to Disagree & Commitment to Decisions Made
Respectful dissent is encouraged at Tendergrass to ensure excellence in outcomes. Once decisions are made, we commit fully to delivering on them with unity and focus.

Deliver Tangible Results
Leaders at Tendergrass deliver excellence by focusing on the key inputs for success. We rise to challenges and exceed expectations through consistent execution and high-quality outcomes.